Legal
Terms of service
Draft — pending legal counsel. This document sets out our intended terms and the structure of the final agreement. It is not yet the binding version; the wording below will be replaced once reviewed. Dated commitments and definitions are marked as placeholders.
The agreement between Wrenna and the business using the service — what we provide, what we ask in return, and how the arrangement can end.
1. The service
What Wrenna does — answering, routing and recording calls, and the tools around them — and the plans it is offered under.
[Full clause to be supplied by counsel.]
2. Your account
Eligibility, keeping credentials safe, and the acts of your team members that bind the account.
[Full clause to be supplied by counsel.]
3. Acceptable use
The uses the service may not be put to, including anything unlawful or that abuses the callers on the other end of the line.
[Full clause to be supplied by counsel.]
4. Fees, trials and billing
Subscription pricing, the free trial, renewals, and what happens on non-payment.
[Full clause to be supplied by counsel.]
5. Your content and ours
You keep ownership of your data; we keep ownership of the service. The licence each side grants the other, and nothing more.
[Full clause to be supplied by counsel.]
6. Availability and support
What we aim for, how we communicate incidents, and the limits of any commitment during the trial.
[Full clause to be supplied by counsel.]
7. Warranties, liability and indemnity
The disclaimers and limits that apply, stated plainly, to be finalised by counsel.
[Full clause to be supplied by counsel.]
8. Term, suspension and termination
How either side ends the agreement, what suspension means, and what you can take with you.
[Full clause to be supplied by counsel.]
9. Governing law and changes
The law that applies, and how we tell you when these terms change.
[Full clause to be supplied by counsel.]