Legal
Privacy notice
Draft — pending legal counsel. This document sets out our intended terms and the structure of the final agreement. It is not yet the binding version; the wording below will be replaced once reviewed. Dated commitments and definitions are marked as placeholders.
How Wrenna collects, uses and protects information — the business customer’s account data, and the personal information of the callers our agent speaks with on their behalf.
1. Who we are and what this covers
Wrenna as the service, the business as the account holder, and the caller whose call is answered — and which of them this notice speaks to in each part.
[Full clause to be supplied by counsel.]
2. Information we process
Account and billing details; call recordings and transcripts; the outcomes captured from a call. Caller content is processed on behalf of the business, under their instructions.
[Full clause to be supplied by counsel.]
3. How we use it
To answer and route calls, book work, surface what needs a human, bill for the service, and keep the system secure and available.
[Full clause to be supplied by counsel.]
4. Roles: controller and processor
For caller content the business is the controller and Wrenna is the processor; for account and billing data Wrenna is the controller.
[Full clause to be supplied by counsel.]
5. Sharing and sub-processors
The vendors that make a call possible — telephony, the voice model, payments, email — and the commitment that none receive more than their function needs.
[Full clause to be supplied by counsel.]
6. Retention and deletion
How long each class of record is kept, and how a business exports or deletes its data.
[Full clause to be supplied by counsel.]
7. Your rights and how to reach us
Access, correction, deletion and objection, and the contact route for a request.
[Full clause to be supplied by counsel.]